BACK TO INDEPENDENCE REHAB PRIVACY POLICY

Back to Independence Rehab Privacy Policy

Introduction

Back to Independence Rehab, LLC ("BTI Rehab," "we," "us" or "our") operates the websites backtoindependencerehab.com and bti‑rehab.com (collectively, the "Sites") and provides adaptive fitness, aquatic therapy and occupational therapy services for individuals with neurological impairments.

This Privacy Policy describes how we collect, use, disclose and safeguard information obtained from visitors to our Sites and from clients through other interactions (collectively, the "Services"). By accessing or using our Sites or providing us with your information, you acknowledge that you have read and understand this Privacy Policy.

Information We Collect

We collect information in two primary ways: (1) information you provide directly to us and (2) information collected automatically when you use our Services.

Information You Provide

We may collect personal information that you voluntarily provide, including:

Contact information: When you fill out online forms such as "Join Our Community & Start Your Recovery" or "Schedule a Consultation", sign up for newsletters, or contact us by email or phone, we collect your name, email address, phone number, mailing address and other details necessary to respond to your inquiry.

Health and appointment information: If you choose to provide details about your injury, diagnosis or mobility needs as part of an assessment or application, we may collect information about your health status to provide individualized therapy recommendations and schedule sessions.

Payment and billing information: When you pay for therapy or fitness services, we may collect billing address, transaction details and partial payment card information. Payments may be processed by third‑party payment processors; we do not store full credit card numbers.

Communications and survey responses: We keep records of correspondence or feedback sent to us via email (e.g., [email protected]) or phone (980‑335‑0778) and responses to optional surveys.

Information Collected Automatically

When you access our Sites, we and our third‑party service providers (such as analytics providers) may automatically collect certain information about your device and usage through cookies, web beacons, log files and similar technologies. This may include your IP address, browser type, referring/exit pages, operating system, date/time stamps and pages you viewed or searched for.

How We Use Your Information

We use the information we collect for the following purposes:

Provide and improve our Services: To schedule consultations, deliver therapy and aquatic fitness programs, respond to inquiries, process payments, manage client accounts and perform analytics.

Communications: To send administrative messages such as appointment confirmations, updates about our services, newsletters and marketing communications. You may opt out of marketing emails at any time by following the instructions in those emails.

Research and analytics: To understand how users interact with our Sites and to improve usability and our offerings.

Legal compliance: To comply with applicable laws and regulations, enforce our Terms of Service and protect our rights, privacy, safety or property.

SMS and Text Messaging Communications

We may offer you the option to receive text (SMS or MMS) messages from BTI Rehab. These messages help keep you informed about your relationship with us and may include appointment reminders, program updates and promotional content.

SMS Opt‑In Details

Obtaining your consent: We will send text messages only after you have provided explicit consent. During our intake or scheduling process—whether through online forms or in person—you will be presented with an authorization statement or checkbox explaining that by providing your mobile number you agree to receive recurring text messages from BTI Rehab. You acknowledge that you are the subscriber or customary user of the provided phone number and that consent is not a condition of purchase or participation in our programs.

No unsolicited texts: We do not send marketing or promotional SMS messages without your prior opt‑in consent. Our SMS program follows the consent standards set forth by the CTIA Messaging Principles and the Telephone Consumer Protection Act (TCPA).

Description of SMS Use Cases

If you opt in, we may send text messages for the following purposes:

Appointment scheduling and reminders—confirmations, rescheduling notices and reminders for upcoming therapy or fitness sessions;

Program and facility updates—notifications about facility closures, schedule changes, new program offerings or other operational updates;

Marketing and promotional communications—announcements about special events, promotions or wellness tips related to our services.

Opt‑Out Instructions and Support

Opt‑out: You may opt out of receiving SMS messages at any time by replying STOP to any of our messages. Upon receipt of your opt‑out request, we will promptly remove your number from our messaging list and no further messages will be sent.

Help: For help or information, reply HELP to any of our messages or contact us directly at

[email protected] or 980‑335‑0778.

Message Frequency and Fees

The number of messages you receive will vary depending on your interactions with us (e.g., the number of scheduled appointments). Standard message and data rates may apply depending on your mobile carrier and plan. BTI Rehab does not charge fees for sending text messages; however, we recommend checking with your carrier for details on your plan and potential charges.

Carrier Liability Disclaimer

Delivery of text messages may be subject to your mobile carrier’s transmission. Mobile carriers are not liable for delayed or undelivered messages, and BTI Rehab is not responsible for any delays or failures in message delivery.

Mobile Information Sharing Statement

We value your privacy and take steps to protect your mobile information. We will not share, sell, rent or disclose your mobile phone number, SMS consent status or related personal information to third parties for their own marketing purposes. We use your mobile number solely to deliver the types of messages described above. We may share your number with trusted service providers who assist us in sending SMS messages (for example, our messaging platform provider), but these providers are contractually obligated to use your information only to perform services on our behalf and to maintain its confidentiality. We do not provide your phone number to carriers or any third party for marketing or advertising.

Sharing of Information

We do not sell your personal information. We may share information with:

Service providers: Third‑party vendors assist with services such as web hosting, appointment scheduling, payment processing, analytics, email and text communications. These service providers have access to personal information only to perform services on our behalf and are obligated to keep it confidential.

Healthcare professionals: If you are a client, we may share relevant health information with our Neuro Fitness Specialists or occupational therapists to develop personalized treatment plans.

Legal obligations: We may disclose information if required by law (e.g., to respond to subpoenas or government requests) or to protect our rights, property or safety or that of others.

Business transfers: In the event of a merger, acquisition or sale of all or part of BTI Rehab, personal information may be transferred as part of that transaction.

Data Retention

We retain personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes and enforce our agreements. Health‑related information may be retained in accordance with healthcare record‑keeping requirements. When you opt out of SMS communications, we will retain your number on a suppression list to ensure compliance with your opt‑out request.

Security

We employ reasonable administrative, technical and physical security measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, please contact us immediately at [email protected] or 980‑335‑0778.

Your Choices and Rights

Depending on your jurisdiction, you may have rights regarding your personal information, such as the right to access, correct or delete personal data, or to object to certain processing. To exercise these rights, please contact us using the information below. We may need to verify your identity before fulfilling requests.

If you do not wish for us to collect information via cookies, you may adjust your browser settings to refuse cookies. Disabling cookies may affect Site functionality.

Children’s Privacy

Our Services are not directed at children under 13, and our SMS program is intended only for individuals 18 or older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it. Parents or guardians who believe that a child has provided us with personal information should contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date below indicates when the policy was last revised. Your continued use of the Sites after the effective date of any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Back to Independence Rehab, LLC
4801 Chastain Ave, Suite 194
Charlotte, NC 28217
Phone: 980‑335‑0778
Email: [email protected]