BACK TO INDEPENDENCE REHAB PRIVACY POLICY

Back to Independence Rehab Privacy Policy

Introduction

Back to Independence Rehab, LLC ("BTI Rehab," "we," "us," or "our") operates the website located at backtoindependencerehab.com and bti‑rehab.com (collectively, the "Sites") and provides adaptive fitness and therapy services to individuals with neurological impairments. This Privacy Policy explains how we collect, use, disclose, and safeguard the information we obtain from visitors to our Sites and from our clients through other interactions (collectively, the "Services"). By accessing or using our Sites, you acknowledge that you have read and understand this Privacy Policy.

Information We Collect

We collect information in two primary ways: (1) information you provide directly to us and (2) information collected automatically when you use our Services.

Information You Provide

We may collect personal information that you voluntarily provide, including:

Contact information: When you fill out online forms such as "Join Our Community & Start Your Recovery" or "Schedule a Consultation", contact us by email, phone or through our Site, or sign up for newsletters, we collect your name, email address, phone number, mailing address and other details necessary to respond to your inquiry.

Health and appointment information: If you choose to provide information about your injury, diagnosis or mobility needs as part of an assessment or application, we may collect details about your health status. This information helps us provide individualized therapy recommendations and to schedule sessions.

Payment and billing information: If you pay for therapy or fitness services, we may collect payment card information, billing address and other transaction details. Payments may be processed by third‑party payment processors, and we do not store full credit card numbers.

Communications and survey responses: We keep records of your correspondence, questions or feedback sent to us via email (e.g., [email protected]) or via phone (980‑335‑0778), and responses to optional surveys.

Information Collected Automatically

When you access our Sites, we and our third‑party service providers (such as analytics providers) may automatically collect certain information about your device and usage through cookies, web beacons, log files and similar technologies. This may include:

Device and usage information: Your IP address, browser type, referring/exit pages, operating system, date/time stamps and pages you viewed or searched for.

Cookies and analytics: We may use Google Analytics or similar tools to analyze traffic and usage patterns. These tools may set cookies on your browser to collect information about your interactions with the Sites. You can adjust your browser settings to refuse cookies, although this may affect some functionality.

How We Use Your Information

We use the information we collect for the following purposes:

Provide and improve our Services: To schedule consultations, deliver therapy and aquatic fitness programs, respond to inquiries, process payments, and manage client accounts.

Communications: To send administrative messages such as appointment confirmations, updates about our services, newsletters or marketing communications. You may opt out of marketing emails at any time by following the instructions in those emails.

Research and analytics: To understand how users interact with our Sites and to improve usability and our offerings.

Legal compliance: To comply with applicable laws and regulations, to enforce our Terms of Service, and to protect our rights, privacy, safety or property.

Sharing of Information

We do not sell your personal information. We may share information with:

Service providers: We use third‑party vendors to assist with services such as web hosting, appointment scheduling, payment processing, analytics and email communications. These service providers have access to personal information only to perform services on our behalf and are obligated to keep it confidential.

Healthcare professionals: If you are a client, we may share relevant health information with our Neuro Fitness Specialists or occupational therapists to develop personalized treatment plans.

Legal obligations: We may disclose information if required by law (e.g., to respond to subpoenas or government requests) or to protect our rights, property or safety or that of others.

Business transfers: In the event of a merger, acquisition or sale of all or part of BTI Rehab, personal information may be transferred as part of that transaction.

Data Retention

We retain personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes and enforce our agreements. Health‑related information may be retained in accordance with healthcare recordkeeping requirements.

Security

We employ reasonable administrative, technical and physical security measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, please contact us immediately at [email protected] or 980‑335‑0778.

Your Choices and Rights

Depending on your jurisdiction, you may have rights regarding your personal information, such as the right to access, correct or delete personal data, or to object to certain processing. To exercise these rights, please contact us using the information below. We may need to verify your identity before fulfilling requests.

If you do not wish for us to collect information via cookies, you may adjust your browser settings to refuse cookies. Note that disabling cookies may affect Site functionality.

Children's Privacy

Our Services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it. Parents or guardians who believe that a child has provided us with personal information should contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. Your continued use of the Sites after the effective date of any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Back to Independence Rehab, LLC
4801 Chastain Ave, Suite 194
Charlotte, NC 28217
Phone: 980‑335‑0778
Email: [email protected]